Customer Service Lead
Location
Hawthorn VIC 3122
Employment
Full-time
Work arrangement
On‑site
Salary
$72,000 + super
About the role
A national retail brand is hiring a Customer Service Lead to head a small support team. You'll set the standard for service quality, coach the team, and own escalations end to end.
What you’ll bring
- Experience leading a customer service or support team
- Calm, clear communication under pressure
- A track record of lifting service metrics
- Comfortable with CRM and ticketing tools